Shipping Policy
At our online store www.patriciaguevara.com, we want to deliver your order as quickly as possible, which is why our delivery promise is 7 business days.
Occasionally, unforeseen circumstances may prevent us from fulfilling our promise; however, we want to assure you that this period will not exceed the 30-day term granted by the Consumer Statute for the delivery of your purchase.
The product dispatch service is provided by third parties to whom KYDOS S.A.S provides the user's name, identification document number, telephone number, and address.
At www.patriciaguevara.com, our commitment is to meet delivery times. Therefore, if you are not present to receive your order on the day it arrives, the carrier will be authorized to leave it at the gatehouse of the indicated address. We know how important it is to you and that you wouldn't want to wait for another opportunity to receive it.
If there is no one to receive at the informed address, or if it turns out to be incorrect, the buyer will be deemed in default of receipt by that fact alone.
If, for any reason, KYDOS S.A.S is unable to notify you of any order updates and we cannot reach you within one month, we will proceed with a refund. If you paid by credit card, Payu will be requested to reverse the payment, and if paid by debit card, we will send a voucher for the value of your purchase to your personal email.
Force majeure events and circumstances that may arise in the contracted delivery service exempt KYDOS S.A.S from liability.
